Returns & Exchanges

At Electric Visual, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for all unworn and original-condition items. Our goal is to ensure your style matches your vision with a seamless and transparent exchange process.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Print Shipping Label

  Once approved, download and print the prepaid shipping label provided via email and securely pack your items in their original packaging.

• 3.
  Ship the Package

  Drop off your package at any authorized carrier location; please ensure the barcode is clearly visible to avoid any processing delays.

• 4.
  Receive Refund or Exchange

  After our warehouse team inspects the returned goods, we will issue a full refund to your original payment method or ship out your new exchange items within 5-7 business days.